FAQ

Delivery is provided through an express shipping service with a fixed cost applied to each order. For most international destinations, the shipping fee is approximately USD 20, excluding any duties and taxes that may apply. Within Australia, customers can enjoy express delivery at a flat rate of AUD 10, not including GST. These charges are calculated per order, making it straightforward to understand the total shipping cost during checkout.

A variety of payment methods are available depending on your location, and you can select your preferred option at the checkout stage. If your desired payment method does not appear, you are encouraged to contact support at trianglofficial@outlook.com or call (865)623-1346 for further assistance. Flexible payment solutions are also offered through Klarna, allowing customers to choose options such as paying within 30 days without additional fees, or splitting payments into multiple interest-free installments. Depending on eligibility, customers may select to pay in three or four installments, with Klarna managing the payment schedule and notifications. It is important to note that Klarna may perform a soft credit check, which does not impact your credit score. Availability of these services may vary by country.

For customers in Australia, AfterPay is also offered as an additional payment option, allowing purchases to be divided into manageable installments. If you wish to arrange this option or require more details, you can reach out through the provided contact email or phone number.

Online shopping through the eBoutique is designed to be secure and reliable. Advanced encryption technology, such as SSL, is used to protect your personal information during transactions. Credit card details are not stored, and personal data is not shared with third parties. If you still have concerns about placing an order online, customer support is available to discuss alternative purchasing methods.

Once an order has been placed, changes or cancellations are generally not possible. However, if you need to update your shipping address or request a cancellation, you should contact customer support within a short time frame after placing the order. Requests made beyond this period may not be accommodated due to processing timelines.

Orders are typically processed within one to two business days before being shipped. After dispatch, delivery usually takes between three to five working days. While this timeframe is generally accurate, delays may occasionally occur due to customs clearance procedures, which are outside of the company’s control.

Tracking information is provided once your order has been shipped, allowing you to monitor the progress of your delivery. If you do not receive tracking details, you can contact support to request the information.

Pre-order items refer to products that are purchased before they are available in stock. These items can usually be canceled prior to processing by contacting customer service. When an order includes both in-stock and pre-order items, shipment will typically occur once all products are available. If multiple pre-order items are included, the order will be dispatched based on the item with the latest availability date. Customers who prefer to receive available items sooner may contact support to request separate shipping arrangements.

Duties and taxes are calculated based on factors such as the items purchased, their origin, the destination, and the total order value. These charges are generally included in the checkout process, either within the product price or as a separate calculation. In most cases, customers will not need to pay additional fees upon delivery unless required by local regulations. Duties and taxes are typically non-refundable, except in limited cases depending on the destination.

If you have further questions regarding payment, shipping, or duties and taxes, you can contact the Customer Service team at trianglofficial@outlook.com or by phone at (865)623-1346 for assistance.